One make, one metro
About this shop
This is a small independent repair shop working the Westside and central Los Angeles, on one make of equipment. Nothing here is a franchise desk that pages a subcontractor: the person who takes the call and the person who reads the appliance work off the same notes.
The reason for narrowing to Viking is dull and practical. Professional ranges and built-in refrigeration are unforgiving of guessing — the parts are expensive, the wiring is unfamiliar and the cabinetry usually means one shot at pulling the unit. Working one make all week is how you learn where the plate hides, which igniter draws what, which spark module fails on which run, and which faults look identical and are not.
What we do not do: emergency plumbing, gas line runs to the meter, cabinetry, or new appliance sales. If a kitchen needs any of those first we will say so and get out of the way.
- In business since
- 2001
- Standing
- Licensed, bonded and insured. We provide our licence number to customers on request.
What we work on
- Professional ranges and rangetops, all-gas and dual-fuel
- Built-in and integrated wall ovens
- Built-in refrigeration, including wine and beverage storage
- Panel-front and fully integrated dishwashers
01 How it runs
A visit, start to finish
Flat $89 service call covering the visit and full diagnosis, credited against the repair once you approve it. Nothing else is added without you agreeing to it first, and the figure for the work is agreed before a panel comes off.
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On the phone
What it does now, what it did before, and the model off the plate if you can reach it. Two minutes of that narrows most calls down before anyone sets off.
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At the appliance
Meter, gauges, flame pattern, current draw. You get told what failed and what putting it right involves, with the price agreed before a panel comes off.
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Afterwards
The old part stays with you if you want to see it, the appliance gets run up and tested, and the $89 visit comes off the bill.
Where we go
02 Before you call anybody
Three things not to wait on
Two of these are worth acting on before you call anybody, including us.
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A gas smell that does not clear
Stop cooking, shut the valve behind or below the range, open a window and leave the door open. Ring the gas utility first. We can look at the manifold and the fittings after they have cleared it.
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Anything scorched, or water reaching an outlet
Kill the breaker for that circuit rather than pulling the appliance out over a wet floor. Then call — a browned connector is a part, not a write-off, but it does not want to be run again first.
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A built-in that has stopped cold
Move what matters to another fridge and keep the doors shut. A full compartment holds temperature for hours, and every opening costs you some of that.
The line is answered 24/7 on (213) 600-7131. Work itself is carried out 8:00 am – 8:00 pm, seven days.
Tell us what it is doing
A phone call and two minutes of description usually narrows it down before anyone gets in the van.
$89 for the visit and the diagnosis, credited against the repair. Work carried out 8:00 am – 8:00 pm, seven days.